A Complete Guide To Voice Enabled Chatbots vs. Messenger Bots

Whenever we speak about the informal interface, we actually talk about two different interfaces: voice and text conversation. Users mostly interact with the chatbots using both the interfaces and each interface has its own cons and pros. Which one is right for you and what are the main differences and similarities connecting messenger chatbots versus voice chatbots,? By reading this blog, you will easily understand which one is right for you.

Messenger Chatbots vs. Voice Chatbots

The main difference between a voice chatbot and messenger chatbot is how we can interact with them. A messenger chatbot exists on several messaging platforms, along with both web-based messengers and SMS. This way user mainly interacts with them on a panel using button presses or text. A customer uses a voice chatbot in many different ways: they communicate with these bots using the voice in normal language. The voice chatbot replies back using pre-recorded messages or text-to-speech responses.

Key Differences and Similarities between Messenger Chatbots and Voice Chatbots

Messenger chatbots and Voice chatbots have some differences and similarities. Which one interface is best for you, it depends mostly on the context and purpose for the use of a chatbot. Both a messenger chatbot and voice-enabled chatbot permits the users to do tasks or find information that they require through natural language. Text-based bots can work as voice-enabled chatbots; a client can read out using their mobile’s features like text to speech feacher or the bot may be accessible as a features included into a voice-enabled chatbot.

One more likeness in between messenger chatbots and voice chatbots is that both are dependent on NPL. It is right that a few text enabled bots are menu-based, rigid systems that do not use natural language processing. But we are now at a spot where several levels of complicated natural language processing is the practice for designing the chatbot replies. While all types of bots depends on natural language processing to make sense of input from the user and give a reply, every bot has its own distinctive challenge to the chatbot. Text messenger bots have to recognize typos and shorthand, which are normal in phone messaging. Designers of a voice chatbot, temporarily, have to take care to make sure the chatbot recognizes several accents.

One of the major differences between virtual assistant vs chatbot is accessibility. The messenger chatbot can be more attractive to clients since it allows the users to start chatting with it on their mobile. Except voice chatbots exists on a phone or computer, interacting with it needs buying a new smart speaker. That said, voice chatbots are the best interface when free hands interaction is required.

The chatbot that greatest for your bot depends on your needs. Think about whether a display is necessary for your user experience. Moreover, think when and where the user will use the bot. A voice-enabled chatbot is completely suited for person who is jogging, driving or otherwise busy.  By having an idea of your listeners and the context of their association with the chatbot, which chatbot is best for you, should become clear. I hope the information shared in this post at least gave you a better understanding of how chatbots can work for your real estate business... Or any business in particular. Please contact me if you have any questions or give Bluoo Digital a call to handle all of your chatbot development.